USF was drowning in mountains of paperwork, and desperately seeking a solution to automate student enrollment.
Solution:
Acquired the free 10 Enterprise CRM licenses that Salesforce.com offers non-profits, and hire ForceBrain.com Sales Cloud Services to deploy CRM internally.
Extend Salesforce to their students, leveraging ForceBrain.com’s Portal Cloud Services.
Enable students to create an online profile, including their address, email, phone #, etc…
Develop & deploy a solution for secure Online Enrollment.
Develop & deploy a Timesheet Management solution.
Enable students to complete online surveys.
Results:
Replaced their outdated and limited CRM solution (Filemaker Pro) with Salesforce CRM for Non-Profits.
Enabled students to update their own contact information online, dramatically increasing accuracy of student data.
