800-708-1790 experts@forcebrain.com

Sites & Communities

Invite your audience to your cloud.

Who is your community audience?

Salesforce Communities enable you to deploy a front-end to Salesforce to better collaborate with your customers, partners, vendors, or any audience you define.

PARTNER COMMUNITY

Lead Referrals

Enable partners to log lead referrals directly with your sales team. Auto-assign these leads to specific reps based on custom criteria. Trigger automated email thank you’s, assignments, and introductions.

Opportunity Collaboration

Share qualified opportunity records with partners, necessary to align on needs, offer pricing, and collaborate on strategy to win.

Custom Process

We can help you implement any partner process into the Partner Community, such as a rebate program.

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Content Library

Share digital content with your partners in a secure community, such as brand assets, sales tools, form templates, price sheets, and more.

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And More...

We can assist you in just about any customizations, including business integration into CRM, custom branding, responsive for mobile & tablets, and more.

CUSTOMER COMMUNITY

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Knowledge Base

Aggregate all of your customer support articles into a Knowledge Base and enable your customers to self-service by searching your knowledge base for solutions anytime online.

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Log-a-Case

Enable your customers to log a case or ticket with your customer support team 24/7 from any device.

Custom Process

We can help you implement any customer process into the Customer Community, such as a case deflection process, which will suggest knowledge base articles, before logging a case.

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And More...

We can assist you in just about any customizations, including business integration into CRM, custom branding, responsive for mobile & tablets, and more.

EMPLOYEE COMMUNITY

Company News

Post company news and announcements to your entire staff in your private, secure, employee community.

Groups & People

Publish and maintain your employee directory and setup “Groups” for teams or departments to collaborate.

Answers

Deploy “Answers” so employees can search or post to get answers to frequently asked questions.

Ideas

Deploy “Ideas” so employees can suggest and vote on ideas for company growth, improvement, and more.

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Help Desk

Provide employees a means to log-a-case with the Help Desk.

Custom Process

We can help you implement any process into the Employee Community, such as Event Calendar, Job Postings, and more.

CUSTOM COMMUNITY

Your Process

Our designers will work with you to design a custom community around your processes.

Social Collaboration

Your community includes all social features, which enable your audience to collaborate by posting, sharing, voting, tasking, and more.

Your Brand

Our UI designers will work with you to customize your community to perfectly match your brand styleguide, including color scheme, fonts, and more.

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And More...

We can assist you in just about any customizations, including business integration into CRM, custom branding, responsive for mobile & tablets, and more.

ForceBrain created this E-book to help Salesforce customers with best practices implementing communities.   As a trusted partner, we were invited to participate in the Communities Pilot program back in early 2013 and have been both implementing standard communities and developing custom communities ever since.

Why choose ForceBrain?

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Experience.

As a Salesforce partner since 2008 with 500+ projects under our belt, we really know what we're doing.

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Customer Success Focused.

Our team is proud of our 9.8/10 C-SAT (Customer Satisfaction) ratings and extremely passionate about keeping it that way. We even have a CFL (Customer-for-Life) team that surveys our customers and polices our own team, to assure we are providing you the absolute best experience possible.

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Affordable.

With a full team of certified experts both onshore and offshore, all working U.S. time zones, we offer the most affordable rates around.


Questions? Call us.

Sometimes you just have questions and need to talk to an expert. We’d love to chat.

800-708-1790

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Schedule an appointment with one of our certified experts. Get in touch.

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Email Us

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Experts@ForceBrain.com

ABOUT FORCEBRAIN

[Fact Sheet] -Founded in Silicon Valley in 2008, ForceBrain is a veteran Salesforce partner with locations in Atlanta, New York, and India. We offer consulting & development services for organizations in the healthcare, high-tech, service, financial, media, and non-profit industries.  At the core of our company culture is a laser focus on customer success through powerful team building & individual development.  As a B-Corporation since 2010, ForceBrain was recognized in both 2013 and 2016 for "Best of the World for Worker Impact".

COMPANY DETAILS

  • HOURS: M-F, 8am-5pm EST
  • PHONE: 800-708-1790
  • EMAIL: experts@forcebrain.com
  • HQ ADDRESS: 333 Hegenberger Rd, #751, Oakland, CA 94621