ForceBrain.com knows customer service, and how to get real results with the Service Cloud. Afterall, we use it ourselves!
Goal #1 is for us to understand your service commitments and help you develop your Service Cloud requirements, necessary to successfully deploy the Service Cloud. For instance:
- Are you managing a call center or an email-only support center?
- Do you have a solution database?
- Do you need to make these solutions available online for your customers to search, consequently cutting down on your inbound support requests?
- Do you need to offer chat support, and would you like these conversations logged against your customer records?
ForceBrain knows exactly how to get Service Cloud results, including:
- Exactly what Services Cloud customizations leading call centers are deploying to minimize call time and volume, and satisfy customers rapidly.
- Exactly how to measure customer satisfaction and effectively escalate disatisfaction to proper remedy.
- Exactly how companies are getting results by tapping into popular social networks, such as Facebook & Twitter, to connect with their customers.
Our “Services Cloud” Services
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| Discovery |
It all starts with mapping your existing services processes, methodologies, and workflows with the core functions of the Services Cloud. |
| Configuration |
Our certified experts rapidly configure Salesforce to meet your organizations individual needs. |
| Data Migration |
Our database engineers have managed millions of records of data across multiple enterprise data warehouses, and will construct an optimal data migration strategy. |
| Integration |
Integrate the Salesforce CRM Services Cloud with almost any other enterprise application for 360 degree customer visibility. |
| Mash-Ups |
Tap into over 100 public 3rd party web services, such as Google maps and Hoovers to enhance customer profiles. |
| AppExchange |
Benefit from our experience on what AppExchange apps are worth investing in and/or installing. |
| Development |
To meet new, specialized requirements, we develop using Apex, Salesforce.com’s programming language, Visualforce to control user interface, Adobe Flex, etc… |
| Reporting & Analytics |
We understand Services Cloud metrics, and craft extremely relevant reporting and analytics solutions. |
| Training |
Not only users, but management and Administrators must understand the Services Cloud inside and out, to get top results. |
| Support |
We offer a number of plans to assure your team has the support they need. |
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