Portal Cloud

Portal-CloudWhat is the Portal Cloud?  Think of it like an Extranet.  It’s just a password-protected web site for your customers, partners, suppliers or any external resources.  On this site you can  update them all with new materials, announcements, distribute leads, manage rebate programs, track customer service tickets, etc…  And Salesforce CRM has this feature built in!  More examples of the Salesforce Portal Cloud include:portal-cloud

  • Rebate Programs – Allow your channel resellers to login to your portal to enroll in rebate programs and report their rebates.
  • School Enrollment – Allow students to enroll in classes or programs, update their profile, and interact with school administrators via an online portal.

Custom Portal

The ForceBrain.com Custom Portal allows Salesforce customers to extend all CRM objects, and/or custom objects to their customers, partners, suppliers, or any external resource.  The ForceBrain.com approach encompasses the following steps:

  • Requirements – ForceBrain.com will work with you to define your goals and high-level requirements.
  • Design – ForceBrain.com will complete a full online portal design for your review.
  • Prototype - ForceBrain.com will develop a working prototype in weeks.
  • Full Development – ForceBrain.com will develop the complete portal solution.
  • Test – ForceBrain.com will work with you to conduct a pilot test, and we will incorporate feedback.
  • Deploy – ForceBrain.com will deploy the portal.
  • Train – ForceBrain.com will create video training for your staff and your external resources.
  • Support – ForceBrain.com will support your success post-deployment.
door-opening

The Portal Cloud enables Salesforce customers to leverage their Salesforce CRM system to communicate online securely, with their customers, partners, suppliers, or any external resource.

Partner Portal

The Salesforce Partner Portal allows Salesforce customers to extend the Sales Cloud, namely accounts, contacts, leads, opportunities, to their partners.

Customer Portal

The Salesforce Customer Portal allows Salesforce customers to extend the Service Cloud, namely cases & solutions, to their customers.

Self-Service Portal

The Salesforce Self-Service Portal allows Salesforce customers to extend solutions to their customers.