Sciton has been a Salesforce CRM customer for 4 years and called ForceBrain.com for their annual “tune-up”.
Solution:
ForceBrain.com trained Scitons’s 50-person strong sales team at their annual kickoff.
ForceBrain.com offered critical consulting on improving user adoption.
ForceBrain.com cleansed over 50,000 records of sales, marketing, and customer data.
Results:
Training / Best Practices Advice
NSM
Support Ticketing System
De-duping process
Marketing to Purchased Lists
Lead and Contact External List Processing
Logical Evaluation for Physician Locator
General functionality and platform capability questions
Tune Up
Linking Product Location between Accounts + Product Information
Linking Contacts to multiple Accounts without recreation of Contact
Treatment Roll-Up is in progress
Exposure of Unique Account Number
Data Cleansing
Estimated Accuracy of 90% – Manual Effort
26,421 Contacts, 8,652 Red Flags, Reduced 39,538 Leads to 13,014
Lead Recycling Program
Removed VR receipts from Activity History
Testimonial
Finally, the project lead on the client side commented in his own words on the outcome of the project:
ForceBrain.com helped make my Salesforce project a success and exceeded my expectations. This was a very high visibility project with full corporate support. All eyes were on us, and my reputation was put to the test. Together, we surmounted 4+ years of Salesforce ambivalence and low utilization. The key was to understand the best practices and train our 50 national + international sales reps to understand how Salesforce operates in the sales funnel. It was amazing to see the conversion of once “refusers” become “users.” Executive management was impressed with their training style. The sales reps wanted to learn how to close more sales.In addition, their technical abilities and deep knowledge of Salesforce helped me avoid disruptive pitfalls. I know that I can ask them any Salesforce question, and they will have a compelling answer promptly.
I highly recommend ForceBrain.com to any organization that is looking for high quality, prompt response and dedication to quality. They are well worth their pricing.
Positives:
I spoke to very knowledgeable Salesforce expert from the first phone call, not a salesperson.
He understood my situation and assured me that they could do it.
They were flexible to meet us with a hectic schedule.
They were willing to work weekends (plural) to help me meet my deadlines.
Thank You ForceBrain.com!
Anyone who feel the pain of finding the right vendor, feel free to contact me.
Pete Park, MBA
Online Marketing Manager + Internal Data Services Manager
Sciton
www.sciton.com
