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ArcSight’s New Portal

brain — Thu, 01 Jul 2010 07:45:56 +0000

Challenge:

ArcSight had a growing need to extend new value to their partner community.

Solution:

Upgraded the Salesforce Partner Portal by deploying ForceBrain.com’s LoudCloud solution.

Results:

A complete CMS (content management system) integrated with Salesforce Content, enabling the Marketing Department to publish content to their partner community rapidly.
Dynamic content updates in real-time to highlight Top Downloads, Featured Content, etc…
An elegant graphical design to perfectly represent the existing corporate branding.

Sciton optimizes their Sales Cloud!

brain — Wed, 28 Apr 2010 04:03:57 +0000

Challenge:

Sciton has been a Salesforce CRM customer for 4 years and called ForceBrain.com for their annual “tune-up”.

Solution:

ForceBrain.com trained Scitons’s 50-person strong sales team at their annual kickoff.
ForceBrain.com offered critical consulting on improving user adoption.
ForceBrain.com cleansed over 50,000 records of sales, marketing, and customer data.

Results:

Training / Best Practices Advice
- NSM
- Support Ticketing System
- De-duping process
- Marketing to Purchased Lists
- Lead and Contact External List Processing
- Logical Evaluation for Physician Locator
- General functionality and platform capability questions
Tune Up
- Linking Product Location between Accounts + Product Information
- Linking Contacts to multiple Accounts without recreation of Contact
- Treatment Roll-Up is in progress
- Exposure of Unique Account Number
Data Cleansing
- Estimated Accuracy of 90% – Manual Effort
- 26,421 Contacts, 8,652 Red Flags, Reduced 39,538 Leads to 13,014
- Lead Recycling Program
- Removed VR receipts from Activity History

Testimonial

Finally, the project lead on the client side commented in his own words on the outcome of the project:

ForceBrain.com helped make my Salesforce project a success and exceeded my expectations. This was a very high visibility project with full corporate support. All eyes were on us, and my reputation was put to the test. Together, we surmounted 4+ years of Salesforce ambivalence and low utilization. The key was to understand the best practices and train our 50 national + international sales reps to understand how Salesforce operates in the sales funnel. It was amazing to see the conversion of once “refusers” become “users.” Executive management was impressed with their training style. The sales reps wanted to learn how to close more sales.In addition, their technical abilities and deep knowledge of Salesforce helped me avoid disruptive pitfalls. I know that I can ask them any Salesforce question, and they will have a compelling answer promptly.

I highly recommend ForceBrain.com to any organization that is looking for high quality, prompt response and dedication to quality. They are well worth their pricing.

Positives:

I spoke to very knowledgeable Salesforce expert from the first phone call, not a salesperson.
He understood my situation and assured me that they could do it.
They were flexible to meet us with a hectic schedule.
They were willing to work weekends (plural) to help me meet my deadlines.

Thank You ForceBrain.com!

Anyone who feel the pain of finding the right vendor, feel free to contact me.

Pete Park, MBA
Online Marketing Manager + Internal Data Services Manager
Sciton
www.sciton.com

USF manages Students in the Cloud!

brain — Mon, 09 Nov 2009 19:44:52 +0000

Challenge:

USF was drowning in mountains of paperwork, and desperately seeking a solution to automate student enrollment.

Solution:

Acquired the free 10 Enterprise CRM licenses that Salesforce.com offers non-profits, and hire ForceBrain.com Sales Cloud Services to deploy CRM internally.
Extend Salesforce to their students, leveraging ForceBrain.com’s Portal Cloud Services.
- Enable students to create an online profile, including their address, email, phone #, etc…
- Develop & deploy a solution for secure Online Enrollment.
- Develop & deploy a Timesheet Management solution.
- Enable students to complete online surveys.

Results:

Replaced their outdated and limited CRM solution (Filemaker Pro) with Salesforce CRM for Non-Profits.
Enabled students to update their own contact information online, dramatically increasing accuracy of student data.
Cut administrative processing time in half!