<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>ForceBrain.com &#187; Service Cloud</title>
	<atom:link href="http://www.forcebrain.com/category/blog/service-cloud/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.forcebrain.com</link>
	<description>Cloud Computing.  Made Simple.</description>
	<lastBuildDate>Thu, 20 Oct 2011 02:45:52 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.6</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>One Year Later: The Benefits of Go-Live—What I Only Wish I Knew!</title>
		<link>http://www.forcebrain.com/one-year-later-the-benefits-of-go-live%e2%80%94what-i-only-wish-i-knew/</link>
		<comments>http://www.forcebrain.com/one-year-later-the-benefits-of-go-live%e2%80%94what-i-only-wish-i-knew/#comments</comments>
		<pubDate>Mon, 30 Nov 2009 05:56:28 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Best Practice]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Implement]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2301</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/one-year-later-the-benefits-of-go-live%e2%80%94what-i-only-wish-i-knew/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Knowledge: Its the Heart of the Service Cloud</title>
		<link>http://www.forcebrain.com/knowledge-its-the-heart-of-the-service-cloud/</link>
		<comments>http://www.forcebrain.com/knowledge-its-the-heart-of-the-service-cloud/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 23:45:40 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Salesforce Knowledge]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2286</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/knowledge-its-the-heart-of-the-service-cloud/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Extreme Makeover &#8211; Customer Care Edition</title>
		<link>http://www.forcebrain.com/extreme-makeover-customer-care-edition/</link>
		<comments>http://www.forcebrain.com/extreme-makeover-customer-care-edition/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 23:34:05 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2269</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/extreme-makeover-customer-care-edition/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How Salesforce.com Uses the Service Cloud: Global Customer Service</title>
		<link>http://www.forcebrain.com/how-salesforce-com-uses-the-service-cloud-global-customer-service/</link>
		<comments>http://www.forcebrain.com/how-salesforce-com-uses-the-service-cloud-global-customer-service/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 22:59:25 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2225</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/how-salesforce-com-uses-the-service-cloud-global-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hands-On: Automating Your Service Cloud</title>
		<link>http://www.forcebrain.com/hands-on-automating-your-service-cloud/</link>
		<comments>http://www.forcebrain.com/hands-on-automating-your-service-cloud/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 22:51:46 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Optimize]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2214</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/hands-on-automating-your-service-cloud/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving Bundling and Competitiveness in Media &amp; Communications</title>
		<link>http://www.forcebrain.com/improving-bundling-and-competitiveness-in-media-communications/</link>
		<comments>http://www.forcebrain.com/improving-bundling-and-competitiveness-in-media-communications/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 22:43:33 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Media & Communications]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2206</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/improving-bundling-and-competitiveness-in-media-communications/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improve the Health of Your Business by Becoming Service-Oriented</title>
		<link>http://www.forcebrain.com/improve-the-health-of-your-business-by-becoming-service-oriented/</link>
		<comments>http://www.forcebrain.com/improve-the-health-of-your-business-by-becoming-service-oriented/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 22:36:30 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Health Care]]></category>
		<category><![CDATA[Integration]]></category>
		<category><![CDATA[Life Sciences]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2197</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/improve-the-health-of-your-business-by-becoming-service-oriented/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Using the Service Cloud for the Enterprise</title>
		<link>http://www.forcebrain.com/using-the-service-cloud-for-the-enterprise/</link>
		<comments>http://www.forcebrain.com/using-the-service-cloud-for-the-enterprise/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 22:25:39 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2185</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/using-the-service-cloud-for-the-enterprise/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Service Cloud Road Map: Whats Next? (Session 1)</title>
		<link>http://www.forcebrain.com/the-service-cloud-road-map-whats-next-session-1/</link>
		<comments>http://www.forcebrain.com/the-service-cloud-road-map-whats-next-session-1/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 22:06:59 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Service Cloud]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2161</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/the-service-cloud-road-map-whats-next-session-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Self-Service: Build a Community, Thrill Customers, and Drive Down Service Costs</title>
		<link>http://www.forcebrain.com/self-service-build-a-community-thrill-customers-and-drive-down-service-costs/</link>
		<comments>http://www.forcebrain.com/self-service-build-a-community-thrill-customers-and-drive-down-service-costs/#comments</comments>
		<pubDate>Sun, 29 Nov 2009 21:59:00 +0000</pubDate>
		<dc:creator>brain</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Dreamforce 2009]]></category>
		<category><![CDATA[Portal Cloud]]></category>
		<category><![CDATA[Service Cloud]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://www.forcebrain.com/?p=2147</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[]]></content:encoded>
			<wfw:commentRss>http://www.forcebrain.com/self-service-build-a-community-thrill-customers-and-drive-down-service-costs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

